Terms of service

Welcome to Pink Blonde! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms.

1. General Information

  • Store Name: Pink Blonde

  • Store Email: Pinkblondestore@gmail.com

  • Store Phone: +201022424279

  • Products Sold: Jewelry, including Anklets, Rings, Earrings, Bracelets, Watches, and Necklaces.

  • Location: Egypt

2. Shop Policy

At Pink Blonde, we take pride in curating a collection of exquisite jewelry and accessories from around the world. We hope our products bring joy and a sense of beauty to your life.

3. Orders and Payment

  • Order Confirmation: An email confirmation will be sent upon completing your order, followed by a delivery confirmation with tracking details.

  • Payment Methods: We accept Visa, MasterCard, Vodafone Cash, and Cash on Delivery.

  • Currency: All prices are listed in Egyptian Pounds (EGP).

  • Backorders: Available only if the item is expected to arrive within 1-3 days.

4. Shipping Policy

  • Processing Time: Orders are shipped within 1-2 business days (excluding weekends and public holidays).

  • Shipping Rates:

    • Cairo & Giza: 50 EGP

    • Alexandria: 60 EGP

    • Other Cities: 70-100 EGP

  • Free Shipping: Available on all orders over 500 EGP.

  • Delays: During sales or peak periods, shipping may take an additional 1-2 days.

5. Return and Exchange Policy

At Pink Blonde, your satisfaction is our priority. However, returns are limited to faulty or damaged items.

Conditions for Returns:

  • Items must be returned within 48 hours of receiving the order.

  • Items must be unused, in resalable condition, and include all original packaging.

  • Pierced jewelry (e.g., earrings) is non-refundable due to hygiene reasons.

  • Return fees are the customer’s responsibility unless the return is due to our error.

Partial Refunds:

  • Granted for items not in their original condition or missing parts for reasons not due to our error.

  • Items returned more than 7 days after delivery.

Refund Process:

  • Upon receipt and inspection of your returned item, we will notify you via email regarding approval or rejection of your refund.

  • Approved refunds will be issued as a store credit coupon valid for 6 months.

Non-Returnable Items:

  • Pierced jewelry.

Exchanges:

  • Items will only be replaced if defective or damaged. Please contact us for exchange requests.

Faulty Goods:

  • If an item arrives damaged, contact us immediately with photographic evidence to expedite the process.

  • We are not liable for items broken by the customer or issues unrelated to manufacturing.

6. Sale Items

  • Sale items are non-refundable unless delivered in a damaged condition.

7. Customer Responsibility

  • Ensure the accuracy of your shipping information.

  • Handle products with care to avoid damage.

8. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting to our website.

9. Contact Us
For any questions or concerns, please contact us: